NEW SMYRNA BEACH – InterContinental Hotels Group, the world’s largest hotel group by number of rooms, is proud to announce that Holiday Inn is ranked highest in guest satisfaction among mid-scale full service hotel chains, according to J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index Study.
As one of the brand’s 808 hotels in the America the Holiday Inn Hotel & Suites New Smyrna Beach contributes to the brand’s overall success by providing a consistent and welcoming experience for each and every guest.
“This tremendous and prestigious honor is the result of hard work and dedication by Holiday Inn team members and want to thank the Holiday Inn Hotel & Suites New Smyrna Beach team members for consistently delivering our Stay Real service to our guests” said Richard Vyse, hotel general manager. "Our team members in New Smyrna Beach are committed to providing high-quality service and accommodations, and I’m proud that they’re a part of this outstanding accomplishment.”
To earn the top satisfaction ranking, Holiday Inn outperformed all other mid-scale full service hotel chains in this study scoring highest in overall guest satisfaction, as determined by seven key measures: reservations; check-in/check-out; guest rooms; food and beverage; hotel services; hotel facilities; and costs and fees.
The 2011 North America Hotel Guest Satisfaction Index Study is based on responses gathered from more than 61,300 guests from the United States and Canada who stayed in an IHG hotel. Holiday Inn recently completed a $1 billion global brand relaunch, the biggest ever project of its kind in the hospitality industry. The relaunch includes a renewed focus on quality, improved arrival and welcome features, enhanced bedding and showers, a “Stay Real” service culture and a new up-to-date look, including a redesigned logo.
The Holiday Inn Hotel & Suites is owned by Ocmulgee Fields, Inc. and managed by Richard Vyse GM-CHA with over 34 years of experience, under a license agreement with InterContinental Hotels Group.
NSBNews.net is Florida's first fully-online 24/7 Internet newspaper launched April 7, 2008, and based in New Smyrna Beach. It is led by award-winning journalist Henry Frederick and award-winning blogger Peter Mallory with emphasis on breaking news, news of record and investigative reporting here and across the Sunshine State.
