Volusia County Sheriff's Office: Problems with 9-1-1 calls

Volusia County disptch having problems with 911 calls / Headline SurferPhoto for Headline Surfer / The 5-month-old Emergency Operations and Sheriff's Communications Center on Tiger Bay Road has issues with its E911 system.

DAYTONA BEACH -- Volusia County is currently experiencing intermittent problems throughout the area with its emergency 9-1-1 system today, a Sheriff's Office official said.

"Because of the problems, some callers have been unable to reach 9-1-1 and are receiving a recording," agency spokesman Gary Davidson told Headline Surfer.

"The situation appears to be affecting both landline and cell phones," Davidson said.

If this situation occurs, Davidson said callers should hang up and immediately dial 386-252-4911 to reach the Sheriff's Office's Emergency Communications Center.

The 9-1-1 dispatchers handle between 700 and 800 calls a day.


Emergency Operations and Sheriff's Communications Center became fully operational April 5, 2013. Located at 3825 Tiger Bay Road, Daytona Beach, the 43,000-square-foot, $21 million facility houses the county's emergency operations and sheriff's communications activities including countywide 9-1-1 dispatch functions.

Did You Know:

The first known experiment with a national emergency telephone number occurred in the United Kingdom in 1937, using the number 999. In 1968, 9-1-1 became the national emergency number for the United States. Calling this single number provided a caller access to police, fire and ambulance services, through what would become known as a common Public-safety answering point (PSAP). The number itself, however, did not become widely known until the 1970s, and many municipalities did not have 9-1-1 service until well into the 1980s.
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Short Bio

Henry Frederick is publisher of Headline Surfer®, the award-winning 24/7 internet news outlet covering the Daytona Beach-Sanford-Orlando metro area via HeadlineSurfer.com since 2008. A longtime cops & courts reporter focused on breaking news & investigative reporting, Frederick is among the Sunshine State's most prolific daily news reporters, having amassed close to a hundred award-winning byline stories narly eveenly split in print and digital platforms. Frederick earned his Master of Arts in New Media Journalism with academic honors from Full Sail University in Winter Park in February 2019. He was a metro reporter with the Daytona Beach News-Journal for nearly a decade and then served as a city editor for the Taunton Daily Gazette in Taunton, Mass, while maintaining a residence in Central Florida. Prior to moving to Florida, Frederick was a metro reporter for the Rockland Journal-News in Wst Nyack, NY, for seven years. Headline Surfer was named the Sunshine State's top internet news site by the Florida Press Club in 2018.